Travel Consultant

Company Description

At Expedia Cruises, Yorkdale (Dufferin Street, Toronto), we are navigators of spectacular air, land, and sea vacations. We are a growing agency with a team of 28 talented and ambitious travel agents at its core. Committed to excellence in customer service, we apply the Navigators' Approach to Selling to achieve our goals and keep customers returning to us year after year.

This is an independent contractor role (commission only) for a Travel Consultant with Expedia Cruises. Based in Toronto, ON, this position allows for a combination of in‑office and work from home.

The Travel Consultant will assist clients with travel arrangements, including flights, cruises, accommodations, and tours. Responsibilities include offering personalized travel advice, managing reservations, providing excellent customer service support, and maintaining knowledge of travel trends and promotions. The role requires effective communication and collaboration with the team to ensure seamless travel experiences for clients.

• Experience as a travel counsellor preferred but not required – we train you in our brand promise and sales/marketing methods.
• Proficiency in planning and managing travel arrangements such as flights, cruises, and accommodations.
• Solid customer service skills, including addressing client needs and resolving concerns.
• Expertise in creating and managing reservations with attention to detail.
• Effective communication skills and a customer‑focused attitude.
• Ability to manage tasks and deadlines in both office and remote environments.
• Knowledge of travel industry booking systems (Amadeus, Sabre, etc.) – NOT REQUIRED; proprietary point‑and‑click tools available to book customers.
• TICO (Ontario) certification will be required.