Customer Service Rep; Bilingual - Remote Hill

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.

• Manage inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.
• Ensure high customer satisfaction by addressing concerns professionally and efficiently, and occasionally handling crisis situations.
• Work independently and collaboratively as part of a dynamic team.
• Provide outstanding telephonic communication, explaining complex concepts clearly to a diverse member base.
• Apply superior problem-solving capabilities and organizational acumen to address challenges effectively.

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• Adaptability to new processes and the ability to thrive in a fast-paced work environment.
• Bi-lingual proficiency in English and French (required).

• Earn $24 CAD per hour.
• Minimum commitment of only 15 hours per week; more hours available if desired.
• Flexible work schedule:
  Monday–Friday 5:00AM–9:00AM EST;
  Thursday and Friday 8:00PM–12:00AM EST;
  Saturday and Sunday 5:00AM–10:30AM EST.
• Gain in-demand experience in healthcare and technology, building industry-relevant skills in virtual healthcare, patient communication, and crisis handling.