Logistics Coordinator

Position: Logistics Coordinator )
Location:

Fully Remote (Candidates must be located in Canada)
Language:
Bilingual in English and French, both written and spoken
Salary: $51,000–$55,000 annually, plus performance‑based bonus opportunity
Background Check Requirement:
May be required as part of the hiring process

Hours:

Monday to Friday 11am-8pm EST
About the Opportunity  Our client in the transportation and logistics sector is seeking a Bilingual Service Coordinator to join their growing operations team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and is passionate about delivering exceptional service to customers across North America.
Working closely with Operations, Sales, and field teams, you will play a critical role in coordinating service requests, supporting customer accounts, and ensuring timely communication throughout the service delivery process. This is an excellent opportunity for someone who enjoys variety in their day, can manage multiple priorities, and excels in a high‑volume environment.
What’s in it for You  You’ll join a collaborative and supportive team that values communication, accountability, and continuous improvement. This fully remote chance offers the flexibility to work from anywhere in Canada while gaining exposure to logistics, transportation, and customer operations. You’ll have the opportunity to develop your coordination, problem‑solving, and client management skills while working with a team that values initiative, responsiveness, and service excellence.

A comprehensive benefits package is available after three months of employment.
Your Responsibilities   Coordinate service requests and support day-to-day operational activities to ensure timely and efficient service delivery
Communicate with customers, drivers, and internal teams to provide updates, resolve issues, and manage service expectations
Monitor active orders and investigate service disruptions, delays, or customer concerns to ensure prompt resolution
Manage high volumes of email correspondence and customer inquiries while maintaining accurate records and documentation
Support routing, dispatch, and scheduling activities using internal systems and technology platforms
Address billing-related inquiries, documentation requests, and account-related concerns as needed
Collaborate with Operations, Sales, and Administrative teams to resolve issues and improve the overall customer experience
Build and maintain strong relationships with customers and internal stakeholders across multiple regions

Skills and Qualifications   1+ year of experience in customer service, dispatch, logistics coordination, transportation, or a related field
Fluency in both English and French, written and spoken, with the ability to communicate professionally in both languages
Strong problem‑solving skills with the ability to investigate issues and identify effective solutions
Experience working in a fast‑paced, high‑volume environment with competing priorities
Excellent communication and relationship‑building skills
Strong organizational skills and attention to detail
Proficiency with CRM, dispatch, routing, or customer management systems is considered an asset
Comfortable managing large volumes of email and phone‑based communication

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