Remote Bilingual Customer Service Supervisor

Lead a dynamic team as a Remote Bilingual Customer Service Supervisor with a fast-growing organization in Canada. Drive excellence in customer service while fostering team development and engagement.

This fully remote position is perfect for an experienced leader ready to elevate their career. You'll oversee Customer Service Representatives and Team Leads, championing service excellence and operational efficiency.

Your role includes coaching, managing escalations, and ensuring the team meets performance metrics while contributing to a collaborative workplace culture.

Key Responsibilities:

• Lead and mentor Customer Service Representatives and Team Leads

• Manage customer escalations and oversee issue resolutions

• Monitor performance metrics including KPIs and productivity

• Conduct coaching sessions and performance reviews

• Collaborate with teams to enhance service delivery

Requirements:

• 1 year in a supervisory or leadership role

• 2 years of customer service experience

• Proven conflict-resolution and coaching skills

• Bilingual in English and French

• Proficient with Microsoft Office Suite

Drive team performance and customer satisfaction as a Bilingual Customer Service Supervisor in a fully remote setting.
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