Bilingual Customer Service - Work from Home

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.

• Managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.
• Ensuring high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.
• Working independently and collaboratively as part of a dynamic team.

• Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to a diverse member base.
• Superior problem‑solving capabilities and organizational acumen to address challenges effectively.
• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced workplace, and the ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual English and French; this is a requirement.

• Earn $24 CAD per hour.
• Minimum commitment of only 15 hours per week; you can work more hours if you want to.

• Make your own flexible work schedule anytime:
  Monday to Friday: 5:00 AM‑9:00 AM EST, Thursday and Friday: 8:00 PM‑12:00 AM EST, Saturday and Sunday: 5:00 AM‑10:30 AM EST.

• In-demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling.