Bilingual Customer Support Analyst Remote

Join Insight Global as a Bilingual Customer Support Analyst for BMO, working fully remote across Canada. This role focuses on AML centralization, customer experience, and sales strategy execution.

As a Customer Support Analyst, you will engage in timely transformations while ensuring compliance and effective customer interactions. You’ll support the transition of branch workflows to a unified model and be instrumental in enhancing customer communication techniques. Your experience will help you navigate complex customer conversations effectively.

Key Responsibilities:

• Support AML process centralization initiatives

• Execute customer experience strategies for retail banking

• Utilize Customer Connect for managing interactions

• Handle sensitive customer-facing conversations

• Contribute to digital tools enhancements and backlog

Requirements:

• Experience with BMO Customer Connect or Big Bank

• Background in retail banking or contact centers

• Strong customer engagement skills

• Ability to manage compliance in customer interactions

• Proven customer relationship management experience

Bring your expertise in customer support and banking to enhance BMO's customer service.
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