Mid Market Customer Executive; Saudi Squad Job Riyadh Riyadh Region Saudi Arabia,Customer Service/HelpDesk

Position: Mid Market Customer Growth Executive (Saudi Squad)

What this role is all about

As a Mid-Market Customer Growth Executive, you will play a key role in driving customer satisfaction, retention, and business growth across a portfolio of assigned clients. You will build trusted client relationships, support account performance, and collaborate across teams to deliver strong customer outcomes. Working closely with internal stakeholders, you will ensure clients receive the right support, product adoption guidance, and operational setup needed to grow successfully with Infobip.

This role is ideal for someone who enjoys working with customers, analyzing business performance, and coordinating across functions in a fast‑paced, global technology environment.

What you’ll do

Build and maintain trusted relationships with assigned Tier2 clients through regular meetings, strategic discussions, and ongoing account support.
Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross‑sell opportunities, and net revenue retention.
Coordinate cross‑functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs.
Support customer onboarding and account setup activities including sender registration, route management, content filtering setup, and account maintenance.
Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs.
Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self‑service models.
Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems.

What makes you a strong fit

Minimum 3 years of experience in commercial, customer‑facing, account management, customer success, or sales‑related roles.
Strong communication and relationship‑building skills with a customer‑oriented mindset.
Ability to coordinate multiple stakeholders and manage priorities in a fast‑paced environment.
Analytical mindset with an interest in business performance metrics and customer growth.
Comfortable working with data and internal tools to monitor account performance and customer activity.
Proactive, organized, and eager to learn about products, markets, and customer business models.
Fluent in English, both spoken and written.

Nice‑to‑have qualifications

Familiarity with CRM tools such as Salesforce or data analysis platforms.
Experience working in SaaS, CPaaS, or telecommunications industry environments.
Experience collaborating with cross‑functional operational and technical teams.

Benefits

Financial rewards & recognition – fair compensation aligned with experience, industry, and market standards, performance‑driven bonuses, and regular reviews.
Flexible work arrangements – a hybrid model combining in‑person collaboration with remote work and flexible hours.
ESOP (Employee Stock Ownership Plan) – opportunity to share in company success through stock options.
Work‑life balance and well‑being – time off and special leave days for life’s big moments, tailored to local regulations.
Career mobility – internal mobility, upskilling, mentorship, and global opportunities in our hubs worldwide.
Professional development – onboarding, mentorship, and training programs to support continuous learning.
International mobility – short‑ and long‑term opportunities across our global hubs.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status or any other part of one’s identity.

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