Bilingual Call Center Agent at Transat

Join Transat as a Bilingual Call Center Agent and provide exceptional customer service in a flexible work environment. Engage with travelers by answering calls and navigating travel solutions effectively.

In this full-time role, you will utilize your bilingual skills and at least one year of call center experience to assist customers with reservations and flight changes. Transat offers a primarily remote working arrangement, with occasional office visits, making it perfect for those seeking flexibility. You will undergo personalized training to maximize your impact.

Key Responsibilities:

• Respond to customer calls about travel inquiries

• Offer support and guidance on website navigation

• Exhibit empathy and professionalism in every interaction

• Participate in tailored training sessions

• Adapt schedule according to operational demand

Requirements:

• At least one year of call center experience

• Bilingual in French and English;
Spanish or Portuguese knowledge is a plus

• Proven customer service excellence

• Comfortable with technology and computer systems

• Availability for flexible scheduling, including evenings

Enhance travelers’ experiences and grow your career with Transat's inspiring team!
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