Remote Call Attendant at Dynacare

Become a vital part of Dynacare's team as a Remote Call Attendant. Deliver top-notch customer service while coordinating occupational health appointments across Canada.

As a Call Attendant, you will manage inbound and outbound calls and respond to web booking requests for Dynacare's Occupational Health service. Key skills include troubleshooting booking issues and maintaining accurate records while interacting with various internal teams. Uphold professionalism and a low error rate while supporting clients and coordinating activities across time zones.

Key Responsibilities:

• Handle inbound and outbound calls for booking appointments

• Coordinate web booking requests promptly and efficiently

• Troubleshoot booking issues to minimize client impact

• Maintain accurate booking records following protocols

• Provide excellent customer service via phone and email

Requirements:

• High School diploma required

• Must be flexible for varying work hours

• Bilingualism is an asset

• Strong organizational and prioritization skills

• Proficiency in computer data entry and Cantrak

Apply your communication skills and organizational abilities to enhance Dynacare's service to clients from the comfort of your home.
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