Turtles: Customer Happiness Advocate; Remote – Canad

Customer Happiness Advocate (Remote – Canada, UK, Spain, Finland)

Are you looking to join a high‑growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront.

As a member of this team, you will be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two‑week remote training period, after which the opportunity to work remotely will be available.

This is a 5‑day per week position with shifts that may be from Mon‑Sun and include evening work.

We are looking for highly motivated people who are capable of independent work and can meet set expectations within deadlines.

• Adhering to a daily schedule that includes taking phone calls, simultaneous chats, and responding to emails.
• Engaging in human conversations with customers to identify and resolve issues, and providing help for them to succeed and have fun while shopping.
• Ensuring customers receive the best service possible by responding in real‑time with the highest quality answer and experience. We live to go above and beyond for our customers.
• Completing follow‑up documentation after each customer ticket.
• Offering needs‑based solutions, not pushy sales.
• Being prepared for 24/7 customer support; we seek night owls and weekend warriors.
• Owning your own development through reflection, reviewing past interactions, and preparing to take initiative on opportunities.

• In possession of a work permit from Canada, Finland, Spain, or the UK. Applications not meeting this requirement will not be considered.
• Modern computer skills: comfortable multitasking through G‑Suite, presentation software, and communication tools such as Slack and Zoom. Ability to learn new software is an asset.
• Nice to have: experience with a CRM like Intercom or Zendesk, text expander software, and an MMO gaming mouse for productivity.
• Fluent professional English proficiency.
• Typing speed of at least 50 words per minute.
• Excellent written and spoken communication skills.
• Ability to multi‑task in a fast‑paced environment.
• Willingness to help customers and provide them with a personal experience.
• Ability to continuously develop and adapt to a growing team.
• High ethical standards.

• Starting salary of 3,875 CAD per month, plus extra pay for Sunday shifts.
• Four weeks of paid vacation per year.
• Private health insurance.
• Support for home‑office setup upgrades.