Customer Service​/Sales Order Specialist

Overview

Customer Service / Sales Order Specialist – Minimum 2 years' experience. Salary: £31,665 per annum.

Hours:

Full time, 37.5 hours per week.

Contract:

Ongoing temporary role with strong potential to become permanent.

• Managing complex customer and sales order queries from start to resolution
• Investigating and resolving issues across multiple systems
• Working at pace while balancing competing priorities
• Proactively identifying improvements and challenging existing processes where appropriate
• Collaborating with internal teams to ensure excellent customer outcomes

• Previous experience in a call centre or contact centre environment (2 years)
• Proven experience handling complex customer or order-related queries
• Strong systems capability, ideally with exposure to SAP, AWS and Salesforce
• High resilience and the ability to work under pressure
• Self‑motivated, proactive, and confident working independently
• Exceptional candidates without contact centre experience may be considered.

• Monday to Friday, shifts between 8:00am – 5:15pm
• Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months
• Hybrid working: 2 days in the office / 3 days working from home

• Salary of £31,665 per annum
• Hybrid working model
• Opportunity to step into a higher-level role with real autonomy
• Strong chance of securing a permanent position with a global organisation