Billingual Customer Service Representative - Insurance

Location & Schedule

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Location:

Work from home (Montreal)

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Schedule:

Must be available for a shift between 8:00 AM to 8:00 PM daily - Monday through Friday

• Work from home
• Start date:
  
  as soon as possible
• 6-month contract
• Competitive Salary

• Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
• Will develop a knowledge of products, services etc. and effectively convey this information to customers
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
• Maintain established performance levels in KPI environment
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

• Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
• Previous customer service or call center work experience in insurance program support
• Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
• Strong communication, empathy and listening skills
• Ability to multi-task and run time effectively
• Writes clearly and concisely
• Committed to providing superior customer service
• Ability to work independently
• Tasks require judgment and critical thinking skills
• Minimum 3 years of industry experience

• College Degree Preferred
• High School Diploma Required

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.