Customer Success Manager; h​/f​/d ZH

We are looking for a Customer Success Manager 100% (m/f/d) Zurich ZH Your area of responsibility

• Support and further development of existing customers with a focus on long-term partnerships as well as active communication with our customers and their decision-makers on site
• Ensuring high customer satisfaction throughout the entire customer journey
• Identification of up- and cross-selling potentials in close cooperation with the sales team
• Analysis of customer needs and derivation of concrete measures to optimise services
• Coordination and alignment between customers, operations and internal departments
• Creation and evaluation of reports as well as presentation of relevant key figures

• Experience in customer success, key account management or sales environment
• Ideally, you have experience and expertise from the culinary, gastronomy or hotel industry
• Strong understanding of customer needs and commercial contexts
• Strong communication skills in fluent German and very good English as well as confident appearance towards internal and external stakeholders
• Structured and independent way of working
• Affinity for numbers and experience in dealing with KPIs
• Enjoyment of regular customer contact and interest in demanding customer relationships

You will work in a committed and friendly team in our beautiful and modern service centre in Kloten, directly at our customers’ sites or in the home office.

• Various development and career opportunities - also internationally
• Modern learning & development programme for the internal training and further education of our employees
• Support for external further training
• Family-friendly and regulated working hours* (Mon to Fri, no weekend or evening work)
• Part-time positions are possible at all levels
• 16 weeks maternity leave / 2 weeks paternity leave (above statutory compensation level)
• Purchase of holiday credits with generous employer contribution
• Home office option and free parking spaces for our employees in the service centres
• Certified as a Friendly Workspace since 2015 for systematic occupational health management
• Above statutory accident coverage