Luxury Travel Consultant - Trilingual; Arabic,English & French Job Dubai UAE/Dubai,Customer Service/HelpDesk

Position: Luxury Travel Consultant - Trilingual (Arabic, English & French

Overview

Luxury Lifestyle Manager – Luxury Travel Consultant for the UAE, part of Ten Lifestyle Group’s concierge team. The role delivers personalized, high‑quality service to high‑net‑worth members across travel, dining, retail, entertainment, and exclusive experiences with a strong focus on the Middle East market.

Key Responsibilities

Manage end‑to‑end member requests, delivering tailored recommendations and exceptional service within agreed time frames.
Utilize destination knowledge, supplier network, and negotiation skills to secure the best travel, dining, and lifestyle experiences.
Build strong relationships with members and suppliers to ensure seamless, personalized service.
Promote the wider Ten lifestyle services, identifying opportunities across travel, tickets, retail, and other concierge offerings.
Resolve member queries and service recovery issues with professionalism and a customer‑first mindset.
Maintain accurate records and update all member interactions in real time.
Gather member feedback and identify opportunities to continuously improve the member experience.
Maximize commercial opportunities by identifying commissionable bookings where appropriate.
Consistently uphold the high standards of service expected by luxury and affluent clientele.

Qualifications & Experience

Fluent in English, Arabic, and French with excellent written and verbal communication skills.
Several years’ experience in the travel industry (tour operator, travel agency) or a minimum of 3 years in luxury concierge, hospitality, or high‑end customer service.
Proven experience booking flights, hotels, and other travel arrangements.
Strong GDS experience, preferably Amadeus, and deep knowledge of the Middle East (Dubai, Abu Dhabi, Doha) and key destinations across Asia.
Excellent knowledge of luxury lifestyle services and the expectations of affluent, high‑net‑worth clients.
Exceptional customer service, communication, and relationship‑building skills, with the ability to remain calm and professional under pressure.
Highly organized, excellent attention to detail, and a proactive approach to problem‑solving.
Strong online research skills and the ability to source tailored recommendations quickly and accurately.
Ability to work effectively in fast‑paced environments, managing multiple priorities and tight deadlines.
Passionate about travel, luxury, dining, events, culture, and lifestyle experiences.
Positive, proactive “can‑do” attitude with a genuine desire to deliver exceptional member experiences.
Available to work on a full‑time basis.
Career changers will not be considered for this position.

Benefits & Work Arrangements

Competitive salary with performance‑based bonus and Ten Loyalty Rewards program.
Hybrid work possibilities with up to 60% home office, subject to commute distance.
Paid holidays for travel and work up to 4 weeks per year.
One month of paid leave every five years (sabbaticals).
Flexible work arrangements and a dynamic international team environment.
Career development opportunities within an agile, growing company.

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service and the world's most trusted service company. We support high‑net‑worth and ultra‑high‑net‑worth clients in organizing leisure and luxury travel through a technology‑enabled platform and the expertise of highly qualified lifestyle managers.

Diversity & Inclusion

We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment where hiring, promotion, and collaboration are based on performance, competence, commitment, and business needs.

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Luxury Travel Consultant - Trilingual; Arabic, English & French