Remote Bilingual Technical Customer Agent

Excel in a remote customer service role with OPENLANE as a Bilingual Technical Customer Service Agent. Utilize your problem-solving skills to assist clients while ensuring a smooth experience.

This full-time remote role targets candidates fluent in both English and French, with 3+ years in customer service or technical support. You'll navigate complex issues and provide effective troubleshooting using CRM software, ensuring customer satisfaction. Your proficiency in handling multi-channel communications will contribute to enhancing the overall client experience.

Key Responsibilities:

• Handle inbound and outbound customer inquiries effectively

• Initiate and manage customer follow-ups promptly

• Troubleshoot technical issues across multiple platforms

• Collaborate with teams to improve resolution times

• Manage customer interactions through CRM and telephony systems

Requirements:

• Bilingual in English and French

• 3+ years in customer service or technical support

• Bachelor’s degree or equivalent experience

• Proficient in Salesforce and contact center software

• Strong communication and organizational skills

Bring your bilingual expertise and technical troubleshooting abilities to OPENLANE and help transform customer experiences.
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