Remote Agent en Ligne - Digital​/Online Agent - Digital

Are you passionate about the hair coloration industry? Are you looking for a flexible job (weekday or weekend work)?

Would you like to join the team of a well-known hair cosmetics brand? Then this position is for you!

If you are a highly motivated person seeking a stimulating and rewarding career opportunity, we encourage you to apply! We look forward to receiving your application!

About the Position:

We are looking for a charismatic, professional personality focused on customer service, with a passion and experience in the hair coloration industry.

As an online agent, you will be responsible for interacting with clients and recommending with the best products suited for their hair coloration needs.

Location: Remote (Canada)

Hours: Approximately 20 to 30 hours/week

Responsibilities:

• Interact with clients via live chat to promptly address their questions, concerns, or issues
• Provide accurate information on products, services, and policies
• Clarify customer questions about orders, payments, returns, and other service-related topics
• Assist customers in selecting products by understanding their needs and recommending suitable products
• Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
• Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
• Escalate complex or unresolved issues to supervisors or relevant departments when necessary
• Keep a record of complaints and resolutions to improve service quality
• Enter interaction and request details into the CRM or customer support software

Language Requirements:

English & French required

Requirements:

• Experience in customer service, call centers
• Experience in hair coloration industry
• Experience in cosmetics/beauty
• Access to a phone, computer, and internet
• Ability to work independently
• Effective communication skills

Benefits:

• Competitive salary and online training
• Continuous coaching and support
• Flexible hours

About Brand Momentum:

Brand
Momentum is a nationally integrated leader in Sales, Marketing, and Retail,
with headquarters in Toronto. We foster authentic and enduring human
connections across the nation. As a three-time winner of Canada's Top 100 Best
Workplaces® and one of Canada's fastest-growing companies, we take pride in our
commitment to "Goodness," a core value that permeates everything we
do.

Our Commitment:

• Enduring
  Success: We are
  not just about achieving success; we're about sustaining it. As a market
  leader in quality and innovation, we foster a fun culture where both
  employee and client aspirations can be realized.
• Delivering
  on Promises: We
  are passionate about delivering on our promises to both clients and our
  people. Our innovative approach ensures we consistently provide
  exceptional value and flexibility, always striving to exceed expectations.
• Core Values:
  
  Our commitment to integrity,
  respect, empowerment, and fun is woven into the fabric of our company. We
  believe in fostering a responsible and flexible work environment that
  allows our team members to thrive.
• Sustainability: We prioritize sustainable
  suppliers and work with vendors and clients to offset the environmental
  impact of our programs, contributing to a greener future.
• Diversity
  and Inclusion:
  We are dedicated to fostering a culturally diverse workplace. We value
  diverse perspectives and are committed to building a team that celebrates
  individual backgrounds, experiences, and talents. We believe in the power
  of diversity to drive stronger, more innovative outcomes.

Our Culture:

Goodness
is the essence of everything we do at Brand Momentum. We are pioneers of
quality and innovation, transforming employee and client aspirations into
reality within a vibrant and fun culture. We deliver on our promises with
passion and innovation, providing flexibility and value—ALWAYS! Our core values
of integrity, respect, empowerment, commitment, fun, and flexibility guide us
on this incredible journey while ensuring fiscal responsibility.

Brand
Momentum is committed to providing accommodations for people with disabilities.
Accommodations are available upon request. Please contact our Human Resources
department for more information. We thank all those who apply, however,…