Virtual Solutions Advisor

Virtual Solutions Advisor – Calgary – August 2026

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Looking for a hybrid role? We have the job for you! We want you to join our team and have the ability to work the way you want. Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place.

The Scotiabank Global Client Experience Centres (GCEC) team is at the heart of our operations. Our Global Client Experience Centres are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic. Our guiding purpose, for every future, articulates why we do what we do. Our all-inclusive culture empowers our employees to make decisions that are best suited for their careers.

Together, we make a difference by harnessing the limitless potential that diversity offers. At GCEC, you’ll have the opportunity to build a unique career with an inclusive, award‑winning workplace that delivers superior customer experiences. You’ll be part of a team that is leading the future of banking.

• Use the knowledge of our products and services to lead interactions with Canadian banking customers and offer valuable advice.
• Take inbound phone calls from customers and branches to provide useful information and ensure satisfaction with our products and services.
• Identify customer banking needs, provide customized solutions using accessible resources, and navigate multiple systems.
• Respond to complaints and walk customers through basic troubleshooting or set‑up processes.

• Passionate about customer service with experience in customer‑focused roles.
• Self‑directed, performance‑oriented approach that resolves immediate enquiries while continuously seeking opportunities to improve the customer experience.
• Comfortable multitasking across numerous internal platforms while dealing directly with customers.
• High school diploma (or a recognized equivalent).
• Comfortable connecting with customers over the telephone to make the experience uniquely personal and champion the Scotiabank brand.

From day one of your new career, you will enjoy:

• Employee banking fees privileges.
• Pre‑assigned personal days for personal and cultural commitments.
• Extensive suite of customizable benefits, including an incentive plan, pension, employee share ownership and group RSPs.
• Opportunities for long‑term savings (employee share program, RRSPs, pension).
• Access to thousands of internal learning courses and the Global Tuition Program.
• Workplace located at Brookfield Place, Calgary.
• Position start date:
  August 13, 2026.
• Position status:
  Full‑time (37.5 hours).

Must be available to attend training for a total of 8 weeks.

We require flexibility; work schedules can be anytime within our hours of operation. Currently, we are seeking candidates available to work shifts between 10 am and 8 pm, with weekend availability. Regular schedules will be finalized with new employees approximately 4 weeks before the end of training.

If you meet a variety of criteria, which includes but is not limited to a private workspace and completion of mandatory learnings, working on‑site is also an option.

Location:

Canada – Alberta – Calgary.