Bilingual Operations Specialist Remote

Become an integral part of the CARDs EAC Team as a Bilingual Operations Specialist. Deliver expert guidance on credit card policies and procedures to RBC partners across Canada in a flexible, shift-oriented role.

In this full-time position, your outstanding communication skills will be vital as you support our internal service partners over the phone. You will also perform essential non-phone fulfillment activities to help meet Service Level Agreements. If you thrive in dynamic environments and possess strong analytical abilities, this role is designed for you.

Key Responsibilities:

• Provide accurate information on credit card products and policies

• Resolve issues efficiently using available resources

• Multi-task effectively to ensure timely responses

• Fulfill client requests through various channels like CART

Requirements:

• Bilingual in English and French essential

• Experience managing high call volumes with confidence

• Technically savvy in troubleshooting systems

• Ability to adapt quickly and learn new skills

• Availability for flexible shifts in EST timezone

Use your bilingual skills to enhance customer experiences as part of the CARDs EAC Team.
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