Remote Client Services Representative

Elevate your career with this Remote Client Services Representative role, where you'll handle customer inquiries and resolve contract issues efficiently. Utilize your communication and organizational skills to excel in a dynamic work environment.

In this position, you will support customers by addressing queries and managing your caseload daily. You will investigate contract details to solve complex issues and contribute to critical projects alongside Team Leads and Managers. Working independently in a virtual team atmosphere allows you to demonstrate strong interpersonal skills and effective problem-solving abilities.

Key Responsibilities:

• Respond to customer and vendor inquiries on contracts

• Review and investigate contract details to resolve issues

• Manage caseloads while adhering to SLAs on new cases

• Participate in departmental projects and process improvements

Requirements:

• Strong written and verbal communication skills

• Self-directed and goal-oriented in work

• Excellent relationship-building capabilities

• Strong numerical and accounting knowledge

• Available for occasional in-office work

Lead customer interactions and contract resolutions while thriving in a remote environment.
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