Customer Service Advisor - Energy

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem‑solving, and real impact.

Curious, driven, and passionate about changing the industry, our team collaborates without egos or corporate nonsense and tackles challenges together.

• Make energy easy by cutting through jargon and helping customers understand their bills, meters, and tariffs.
• Solve problems like a pro, whether it’s a billing query, meter issue, or complex energy conundrum.
• Provide end‑to‑end service, handling queries from start to finish and ensuring customers get the right help the first time.
• Think on your feet, engage in real conversations, listen, understand, and deliver practical solutions.
• Treat every customer with care, warmth, and kindness.
• Make a difference by helping customers manage energy costs and advising on greener choices.

• Live for great customer service and enjoy making people’s days better.
• Ask questions and embrace change, learning new things and rolling with the punches.
• Support each other, have each other’s backs, and thrive in a team environment.
• Care about the planet and share a passion for a greener future.
• Spot problems, find better ways, and make it happen.
• Tackle tough calls head‑on, staying cool under pressure and finding solutions.
• Show empathy and patience for customers in vulnerable situations.

• Hybrid working with the flexibility to work from home two days a week for those who perform well.
• EV salary sacrifice to save money on electric driving.
• Cycle‑to‑work scheme.
• Share options to own a piece of the company.
• Fully stocked kitchen with snacks.
• Weekly family dinner catch‑ups.

Location:

Central Manchester
Salary: £26,600

Hours:

Full time
Immediate starters