Customer Service Specialist

Overview
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company, is seeking a full-time Customer Service Specialist. Reporting to the Team Lead Customer Service, the Specialist is accountable for order management and customer service excellence, handling customer communication from order to fulfillment while collaborating with Sales and Global Supply Chain. The role is a primary point of contact for customers and offers opportunities for growth in skills and expertise.

Job Duties    Act as the primary point of contact, providing strong service for key accounts and distributors
Receive, expedite and accurately process to completion all sales orders in SAP or iBuy to meet customer expectations
Coordinate, confirm and communicate all deliveries to the customers
Work with customers, sales representatives, production and distribution to fulfill customer requirements and complete all appropriate documentation
Run daily open order reports and monthly billing due lists to ensure all pending orders and invoices are captured
Resolve order and delivery problems, often with return coordination on behalf of the customer, in a professional and timely manner
Provide customers with technical information, technical data sheets, promotional materials and material safety data sheets as necessary
Promote and enforce internal quality procedures and policies
Make appropriate product and packaging recommendations based on customer queries
Manage accounts with special requirements to ensure a strong customer experience
Provide peer training and onboarding of new team members through shadowing and coaching
Offer subject matter knowledge of Customer Service Systems like iBuy, SAP, Salesforce to ensure compliance and full adoption
Ensure compliance in training documentation and programs
Experience    Two or more years of experience in a customer service related role
Experience in end-to-end order management role is preferred
Post-secondary education; however, a combination of education and work-related experience will be considered
Required Skills    Excellent time management and organizational skills to manage a workload in a fast-paced, high-volume environment
Strong communication skills, both verbally (phone) and written (email)
Exceptionally strong customer service focus with the ability to translate customer requests into actionable results
Adherence to process and pursuit of operational efficiency
Collaboration and problem-solving with external and internal partners
Ability to work under pressure in a fast-paced environment
Knowledge of lubricant product applications is an asset
Work Conditions    Office-based role at the Lubricants Corporate office located at 2310 Lakeshore Road West, Mississauga
In-office Monday through Thursday with a work-from-home option on Fridays
Salary range for this position is $60,000 - $65,000 annually, based on experience and qualifications
This job posting is to fill an existing vacancy within the organization

Physical Requirements   Job conditions may include standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, precise hand and finger movements, reaching or grasping. May require visual inspections, lifting and/or carrying up to 25 lbs, pushing and/or pulling up to 25 lbs, and climbing up to 3 ft. Ability to operate company vehicles in accordance with insurance requirements and maintain a valid driver’s license and proof of insurance.

May involve working in confined spaces and perceiving color differences.
At HF Sinclair, we are united through our One HF Sinclair culture, underpinned by five core values:
Safety, Integrity, Teamwork, Ownership, and Inclusion. These values influence our decisions, shape our behaviors, and keep us connected across the organization. We maintain a true Safety culture for our employees, communities, environments and customers with a commitment to ethical behavior and doing what is right for employees, investors, communities and the environment. We encourage Step Up and Stand Out by championing teamwork, ownership and inclusion.
About HF Sinclair Corporation   HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products and operates refineries across multiple states. The company supplies fuels to branded stations and licenses the Sinclair brand. Sub­sidiaries produce and market base oils and lubricants in the U.S., Canada and the Netherlands, exporting to over 80 countries.

HF Sinclair also produces renewable diesel at select facilities.
Equal Opportunity Employer   HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other prohibited ground of discrimination.

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