Dutch and English Multi lingual Customer Service Representatives

Company Description

Support Echo specializes in customer support outsourcing, providing dedicated multilingual service teams for organizations that want to enhance their customer experience. The company focuses on building long‑term partnerships by delivering consistent, high‑quality support across channels and languages. At Support Echo, customer satisfaction is central, and processes are designed to be scalable and efficient for growing businesses. Team members work with modern tools and structured workflows, enabling them to resolve issues quickly while maintaining a professional, empathetic approach.

This is a full‑time hybrid role for Dutch and English Multilingual Customer Service Representatives based in Istanbul, with the flexibility to work partly from home. The role involves handling customer inquiries via phone, email, and chat in both Dutch and English, resolving issues, and providing accurate information about products and services. Daily tasks include documenting interactions, following standard procedures, escalating complex cases when needed, and ensuring timely follow‑up.

Representatives will actively contribute to improving customer satisfaction by delivering a positive service experience, identifying recurring problems, and sharing feedback with the team. The role also involves collaborating with colleagues and supervisors to meet performance targets and maintain consistent service quality.

• Strong customer‑facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
• Ability to focus on Customer Satisfaction and contribute to an excellent Customer Experience.
• Fluency in Dutch and English, both written and spoken, with clear and professional communication.
• Comfort working in a hybrid environment in Istanbul, with reliable home office set‑up when working remotely.
• Problem‑solving skills, attention to detail, and the ability to follow structured processes and guidelines.
• Prior experience in contact centers, help desks, or similar customer‑facing roles is an advantage.
• Familiarity with CRM or ticketing systems and basic computer literacy.
• Ability to work in shifts if required, and collaborate effectively with a diverse team.