Outbound Collections Agent

Are you looking for a rewarding career where your hard work and dedication pay off? At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing.

• Uncapped Commission Potential:
  You can earn unlimited commission based on your collections performance, on top of a competitive base salary.
• Comprehensive Benefits Package:
  Includes funeral, life, disability and medical cover, plus paid birthday, study and maternity leave.
• Hybrid Work Flexibility:
  High performers can choose to work from home.
• Overtime Earnings:
  Paid overtime is available to supplement earnings.
• Prosperity Plan:
  Earn a R1,000 kick‑start bonus when you hit performance targets; the plan also allows access to savings in emergencies.
• Free Wi‑Fi:
  Complimentary Wi‑Fi is available in pause areas.

As a Collections Consultant, your primary responsibility is to engage with customers who have outstanding debt obligations and negotiate payment plans. This role focuses on building human connections and providing solutions that benefit both Nimble and our customers.

• Collections & Productivity
  • Achieve and exceed individual collection targets through effective communication and negotiation.
  • Maintain accurate records of customer interactions, payment arrangements and collections actions.
• Customer Engagement & Negotiation
  • Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
  • Resolve customer queries or disputes in a timely and professional manner to avoid delays in payments.
• Compliance & Quality Assurance
  • Ensure adherence to all relevant laws, policies and industry regulations to maintain ethical standards and minimise risks during the collections process.
• Live the Nimble Values
  • Positive Impact:
    Contribute positively to your team.
  • Get it Done:
    Own your role and drive results with accountability.
  • Find Better Ways:
    Seek continuous improvement and innovation.
  • Do the Right Thing:
    Uphold high ethical standards in every action.

We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results‑driven, thrive under pressure, reliable, have a positive attitude and enjoy working as part of a team, then this could be the perfect role for you.

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

• Performance‑Driven Rewards:
  With uncapped commission, the sky’s the limit for what you can earn.
• Growth Opportunities:
  Career advancement within Nimble.
• Full Training Support: 15‑day training and on‑the‑job support.
• Benefits:
  Wi‑Fi access, hybrid work opportunities, overtime, medical, health and life cover.

You will be required to work a maximum of 45 hours per week. Monday to Friday you can work a maximum of 9 hours per day (except when you work Saturday) and a maximum of 8 hours per day (when you work Saturday). Your shifts are between 07:00 and 20:30, as agreed by management. Saturdays: two Saturdays per month, up to 6 hours per day between 08:00 and 14:00, as agreed by management.

Apply today and take the first step towards an exciting career with us. Shortlisted applicants will be contacted for an interview, either telephonically or in person.

This position is open in line with the Nimble Group Employment Equity Plan.