IT Service Desk Lead - Customer Experience & Escalations; Hybrid
Remote / Online - Candidates ideally in
South Africa
Listed on 2026-07-13
South Africa
Listing for:
Ascent People Ltd
Full Time, Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Ascent People Ltd is seeking an IT focussed Customer Service Lead to manage an EMEA service desk with a strong customer service focus. The role is hybrid, with remote work and office visits to Warrington as required.
You will develop and grow the service desk team, host escalation meetings with global IT teams, manage vendors, and provide management reports. The candidate will leverage ITIL and emphasize customer service over technical depth.
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