Client Service Specialist

Position: Client Service Specialist at Sterling Brokers
Elevate your career as a Client Service Specialist with Sterling Brokers, where your customer service expertise shapes the client experience in a fully remote environment. You'll provide crucial support for group benefits and actively foster client relationships.

In this vital role, you'll engage with both new and existing clients by addressing inquiries and resolving escalations effectively. Your passion for client success will shine as you collaborate with Account Management and Implementation teams. Sterling Brokers prioritizes fostering strong remote relationships and is seeking individuals who excel in this dynamic setting.

Key Responsibilities:

• Deliver exceptional service to clients and plan members

• Handle day-to-day inquiries and escalations from clients

• Answer questions on benefits, claims, and insurance rules

• Collaborate in daily CSS Team meetings for alignment

• Contribute to initiatives enhancing client journey and products

Requirements:

• 3+ years in Group Benefits Industry experience

• 3+ years in Account Management or Client Services

• Familiarity with MS Office Suite, especially Excel

• Experience with web applications like Salesforce and Zendesk

• Strong time management and task prioritization skills

Bring your client service expertise and remote work passion to Sterling Brokers, enhancing our clients' group benefits experience.
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