Customer Service Adviser

Hours & Schedule

Full time, 35 hours per week. Shift patterns support the department operating times with occasional Saturday morning shifts on a rota basis. The role requires a set start date of August 24th. Successful candidates will complete 2–3 weeks of training full time in Head Office with limited holiday or appointment conflicts. Interviews will be held W/C 20th July.

Salary: £24,750 per annum. Closing Date:
Fri, 24 Jul 2026.

Your key responsibilities will include:

• Support customers with savings queries, transactions and account updates, providing a helpful and tailored service.
• Have meaningful conversations to understand customers’ goals, needs and financial plans.
• Recommend relevant products and services, including savings options, financial planning and retirement support, where appropriate.
• Work collaboratively with colleagues and the Financial Advice Team to deliver great customer outcomes and support commercial goals.
• Handle complaints and support vulnerable customers with empathy, care and appropriate resolutions.
• Deliver excellent service in line with agreed standards, while looking for ways to improve processes and the customer experience.

• Experience in customer service, whether face to face, over the phone or in another customer‑focused role.
• The confidence to ask good questions, listen carefully and understand what each customer needs.
• A caring and adaptable approach, especially when supporting customers with different circumstances.
• The resilience to stay calm, focused and helpful, even when conversations are more challenging.
• The ability to work within agreed standards, processes and targets while keeping the customer at the centre.
• A willingness to learn, grow and keep building your skills.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This role does not meet the Home Office criteria for sponsorship. The successful candidate must be able to demonstrate the right to work prior to interview without sponsorship by the Company.

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle‑to‑work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys and IKEA