Claims Customer Advisor

Claims Customer Advisor – Leeds/Hybrid

We are seeking a Claims Customer Advisor to support the claims team, ensuring good relations with clients and brokers and accurate record keeping.

Key Responsibilities:

• Serve as the initial contact for customers reporting motor incidents.
• Accurately log incident details into our system, ensuring all necessary information is captured.
• Provide clear and concise guidance to customers, helping them navigate the claims process.
• Provide clear and timely updates to customers throughout the claims process.
• Build and maintain strong working relationships with colleagues and external partners.
• Maintain a high level of professionalism and customer service at all times.
• Adhere to company policies and procedures to ensure a smooth and efficient customer experience.

About You:

• Excellent organizational and time management skills.
• Good communication skills, both verbal and written.
• Ability to prioritise and manage workload efficiently with attention to detail.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of Word and Excel.
• Previous customer service experience is preferred but not necessary.

Required Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Document Management, Insurance Claim Handling, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Process Compliance, Self Motivation, Time Management.

Right to work:
Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working opportunities including part-time, job share and compressed hours.
• Automatic enrollment in the QBE pension plan with employer contributions of 10% of basic salary.
• Fully comprehensive private medical cover for you and your family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Up to 20 days per year of short-term remote work abroad.
• Pension strategy supporting net-zero goal and sustainable investments.
• Cycle-to-Work scheme with equipment up to £5,000.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction we operate.