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Telecom CX & Process Improvement Lead
Remote / Online - Candidates ideally in
Zürich, 8058, Zurich, Kanton Zürich, Switzerland
Listed on 2026-07-13
Zürich, 8058, Zurich, Kanton Zürich, Switzerland
Listing for:
SGI
Contract, Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Source Group International Ltd is seeking an experienced Customer Experience professional for a role at the intersection of Customer Experience, Business Analysis and Process Improvement. The focus is on customer journey mapping, stakeholder management and cross-functional delivery.
The position is a 9-month contract with 100% occupancy. It offers 3 days on site and 2 days working from home, collaborating with Product, Operations, Technology and Customer Service teams to drive meaningful CX
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