Remote Customer Support Specialist Texada

Elevate your career as a Customer Support Specialist at Texada, supporting Australian and New Zealand clients remotely. Work flexible hours in Pacific Time while showcasing your problem-solving skills and industry knowledge.

This remote position is for a customer-focused specialist within the Customer Support team. Your expertise, particularly with heavy equipment and CAT dealers, will directly enhance customer experiences. Interact with clients through tickets, email, and calls, aiding in effective software application usage to ensure seamless operations.

Key Responsibilities:

• Communicate with customers via tickets, phone, and email

• Troubleshoot issues and guide clients in software use

• Create knowledge articles and training documentation

• Advocate for customer priorities in internal meetings

• Identify and analyze ticket trends for resolution times

Requirements:

• Minimum of 2 years experience with Texada Cloud Link software

• Strong communication skills with customer focus

• Proven problem-solving abilities in technical contexts

• Proficiency with AI tools for improving workflows

• Patience and curiosity in complex issue resolution

Bring your CAT dealership expertise and communication skills to Texada’s Customer Support team for impactful customer engagement.
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