Bilingual Travel and Customer Service Agent – Remote

In a world that never stops moving, our travelers rely on more than just a booking engine—they rely on a master strategist who can navigate the complex skies in both English and French. As a Bilingual Air Agent, you aren't just processing tickets; you are the architect of seamless journeys. You serve as the critical link between complex global distribution systems and the traveler’s peace of mind.
Our client, a global cornerstone of the Travel Support sector, is looking for a GDS expert who thrives on precision and possesses the linguistic agility to support a diverse, national clientele.
Position  Bilingual Air Agent (Remote Travel Support Specialist)
Training  2 weeks of paid professional integration + ongoing GDS updates.
Location  100% Remote (Available to talent across Canada).
Schedule  40 hours/week. Rotating shifts Mon–Fri, 7 AM – 6 PM PST (Occasional Saturdays).
Compensation  $22.00/hour + Monetary & Non-monetary Rewards Program.

Employment Type

Full-time contract, with the possibility of permanency after probation.
Advantages   Forget the commute. This is a 100% remote position designed for focused, independent professionals.
This is not a standard call center role; it is a specialized technical position where your Amadeus mastery is the star of the show.
Work in an environment where you are empowered to take the initiative and are recognized for your individual contribution to the team's success.
Stay ahead of the industry with ongoing GDS updates and educational refreshers.
Responsibilities   Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs.
Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision.
Proactively manage schedule changes to ensure zero disruption to the traveler. You are the one who fixes the problem before the traveler even knows it exists.
Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements.
Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared.
Qualifications   Minimum of 3 years in the travel industry (Airline, Retail, or TMC).
Fluent in English and French to effectively manage daily communications with out-of-province clients and partners.
Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must).
Advanced skills in MS Office (Word, Excel, Outlook) and Teams.
TICO certification is required (OPC certification is mandatory for Quebec-based candidates).
An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment.
A dedicated home office with a reliable wired internet connection.
Summary  Ready to Clear for Takeoff? If you are a solutions-focused professional who speaks the language of GDS (Amadeus) and lives for the details, we want to meet you. Help us redefine what world-class travel support looks like across Canada.
Equal Employment Opportunity  Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.

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