Inbound Customer Service Advisor

Pay: Hourly rate of £12.25

Location: Hybrid role with 2 days in our SA office and 3 days from home.

Employment type: Full-time permanent position, 40 hours paid production, rotational shift 8am-12pm Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

• Discount on car and home insurance with AXA
• Refer a friend incentive
• Employee Assist Program – range of support and resources, accessed free
• Wrkitplatform – access to hundreds of lifestyle savings, free online courses, and wellbeing resources
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
  Fully flexible between 8am-12am (Midnight) Monday to Sunday
• Minimum broadband speed of 10
  
  Mbps and a private/distracted-free location when working from home
• Spotless record, free from any credit, criminal or disciplinary issues

Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.