Senior Customer Advocacy Manager

Elevate customer experiences as a Senior Customer Advocacy Manager d a skilled team focused on resolving complaints and enhancing customer satisfaction in a remote work setting.

As the Customer Advocacy Lead, your role is crucial in fostering a culture of accountability and transparency. You will resolve escalated customer issues with empathy and sound judgment while driving initiatives that enhance the operational landscape. Your ability to analyze customer feedback and work cross-functionally will play a key role in continuous improvement and service excellence.

Key Responsibilities:

• Lead and mentor a team of Customer Advocacy Associates

• Address escalated complaints with diligence

• Drive quality assurance operations for excellence

• Collaborate with internal and external partners effectively

• Identify trends and make data-driven improvements

Requirements:

• 5+ years in a management role within customer operations

• Experience in complaint resolution or support

• Familiarity with managing vendors or third-party partners

• Strong analytical skills and operational mindset

• Excellent written and verbal communication abilities

Drive customer-centric solutions and operational impact at Affirm.
#J-18808-Ljbffr