Customer Service Advisor

Customer Service Adviser
- Financial Services
- Skipton

Are you passionate about delivering great customer service and helping people achieve their financial goals?

We're looking for a Customer Service Adviser to join a growing customer contact team, supporting savings customers across the UK. This is a fantastic opportunity to join an organisation that values development, flexible working, and putting customers first.

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Location:

Skipton, North Yorkshire
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Start Date:

24th August 2026
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Hours:

35 hours per week, Monday-Friday (shifts between 8:00am-6:00pm)
🏠 Hybrid Working:
Office-based during training, followed by up to 2 days working from home
📄 Permanent, Full-Time

The Role

As a Customer Service Adviser, you'll be the first point of contact for customers, helping with a range of savings-related enquiries. Whether it's opening a new account, processing transactions, updating account details, or supporting ISA transfers, you'll deliver a friendly, professional, and tailored service.

Key Responsibilities

Supporting customers with savings queries, transactions, and account updates
Understanding customers' needs through meaningful conversations
Recommending relevant products and services where appropriate
Working collaboratively with colleagues to achieve positive customer outcomes
Handling complaints and supporting vulnerable customers with empathy and care
Delivering excellent service while contributing to continuous improvement

About You

We're looking for someone who:

Has previous customer service experience
Possesses excellent communication and listening skills
Takes a customer-first approach and builds rapport easily
Remains calm and professional in challenging situations
Works well to service standards and targets
Is eager to learn, develop, and build a long-term career

What's On Offer?

Annual discretionary bonus
25 days holiday plus bank holidays, increasing with service
Private medical insurance
Hybrid and flexible working options
Cycle-to-work scheme, gym discounts, and lifestyle benefits

Career development within a supportive and inclusive environment

Please note:

Successful candidates must be available to start on 24th August 2026 and attend 2-3 weeks of full-time training in Skipton. Applicants must already have the right to work in the UK, as sponsorship is not available for this position.

If you're looking for a rewarding customer service role with genuine career progression, send your CV to (email address removed),(url removed) and I'll be in touch!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age