Customer Service Administrator

Location: St. Ives

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer!

Location:

Gloucester and Home Based Shift Pattern:
Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based  Sat 9-5 from home (day off in the week)
Week 3 - 08:00-16:00 Office Based Week 4 - 12:00- 20:00 Home based  Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth.

Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM systems with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential:
Strong communication and interpersonal skills. Confident IT skills. Ability to work in a fast-paced environment. Organised, self-motivated, and problem-solving mindset. Benefits Up to 12% bonus Annual cost-of-living pay review 33 days holiday (incl. bank holidays)  option to buy 2 extra weeks Enhanced parental leave £1000 referral bonus

Career development opportunities Award-winning inclusive culture For immediate consideration to interview next week - please apply now!