Senior Customer Experience Executive
Remote / Online - Candidates ideally in
Staines, Staines-upon-Thames, Surrey County, TW181, England, UK
Listed on 2026-07-15
Staines, Staines-upon-Thames, Surrey County, TW181, England, UK
Listing for:
Venus Recruitment Ltd
Full Time, Remote/Work from Home
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Senior Customer Experience Executive Home working, with 1 day each Month meeting in London EC3RHours 9.00am-5.30pm Monday to FridayAn exciting opportunity to join a fast moving 'scale-up' business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you'll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function.
Managing a wide range of enquiries, you'll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.Role overview
- Supporting customers via chat, email, and phone using App and Web platforms
- Resolving queries quickly, empathetically, and accurately
- Handling complaints and complex or sensitive cases
- Spotting trends and suggesting service improvements
- Helping to refine processes, macros, and help centre content
- Liaising with third parties
- Experience in customer-facing roles, preferably in regulated environments
- Confidence handling complex situations, remaining calm under pressure
- Strong attention to detail and problem-solving skills
- A proactive, improvement-focused mindset
- Clear, friendly written communication with strong attention to detail
- Experience with tools such as Intercom or Zendesk
- An interest in automation and scalable support
- Some experience with AI tools or automation would be ideal
- Genuine ownership and impact from day one
- The chance to shape a growing customer experience function
- The opportunity to be a pivotal part of a small, collaborative team with strong growth potential
- Home working for a good work/life balance
- Competitive salary £35,000-£37,000 DOE, 25 days holiday plus BH.
Position Requirements
10+ Years
work experience
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