Bilingual Customer Service Agent - Remote

Join OPENLANE as a Remote Bilingual Technical Customer Service Agent and leverage your communication expertise to enhance client satisfaction. This role is an exceptional opportunity to support customers in navigating technology with ease.

We are seeking individuals with 3+ years of experience in customer service who are fluent in both English and French.

Your role will involve providing solutions through effective communication and troubleshooting, ensuring a positive customer experience is achieved every time. Flexibility and adaptability to new technologies are key for success.

Key Responsibilities:

• Address customer inquiries through various communication channels

• Provide timely technical support and issue resolution

• Collaborate with cross-functional teams to expedite customer solutions

• Utilize CRM software to track and manage cases effectively

• Ensure high-quality standards in each customer interaction

Requirements:

• Fluent in English and French

• Minimum of 3 years in customer service or support roles

• Experience with Salesforce CRM

• Demonstrated technical troubleshooting skills

• Strong verbal and written communication abilities

Use your bilingual skills to assist customers and make a real difference at OPENLANE.
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