Trade Partner Services Representative; Senior Representative Supply & Logistics Job Mississauga Ontario Canada,Customer Service/HelpDesk

Position: Trade Partner Services Representative, (Senior Representative Supply & Logistics)

Requisition : 72136

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life theonly major U.S.

-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, Kitchen Aid, Jenn Air, Maytag, Amana, Brastemp, Consul, and In Sink Erator . In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers.

Additional information about the company can be found at .

This role in summary

Whirlpool is currently seeking a qualified candidate for the role of Trade Partner Services Representative, (Senior Representative Supply & Logistics) . This role will be located onsite at our facility in Canada.

The Trade Partner Services Representative is accountable for all aspects of Trade Partner and/or Consumer order management processes and support. You will be on the front lines and will be responsible for delivering accurate, appropriate and courteous expert support in a fast-paced contact centre environment.

Your responsibilities will include

Manage both outbound and inbound calls from consumers and/or trade partners regarding order inquiries/changes, product availability, delivery escalations, etc.

Manage and respond to email inquiries from consumers and/or trade partners within established timelines

Confirming/changing orders/deliveries

De-escalate and work with the appropriate team to resolve order & delivery challenges

Proactively manage orders to ensure order quality and order fulfillment

Communicate processes and policies to internal & external parties as appropriate

Ensure adherence to established guidelines and follow Standard Operating Procedures

Provide order and business process support to Sales and Supply Chain functions

Take various amounts of data from a variety of sources, distill the information and then identify trends and relevant information

Identify process improvement opportunities

Support overall Whirlpool Canada business strategies

Minimum requirements

College Diploma

2+ year(s) of experience in a customer service role (virtual or in person)

Preferred skills and experiences

Strong communication and relationship building skills

Bilingual (French and English)

Excellent customer service skills

Must be a detail oriented high performer with excellent follow-up skills and problem solving abilities

Superior multi-tasking ability

To act as the first and single point of contact for customers whenever possible

Team player that displays the ability to take initiative and work independently

Strong organization tactics and ability to establish priorities

Proficient in the use of Microsoft Excel

Experience in Google Suite products

Experience using SAP is an asset

Previous order management or account management experience is an asset

What we offer

Permanent Employees enjoy leading edge benefit programs that allows for choice and flexibility to meet the needs of our diverse workforce. Whirlpool offers a unique opportunity to become your best through cross-functional involvement, challenging work, coaching and feedback, recognition, best-in-class total rewards, and personal growth and career development.

Flexible Benefits (including Healthcare Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance)

Parental Top Up Plan

Family Building Support Benefit

Whirlpool Additional Designated Holidays (2 extra company paid holidays)

Employee Assistance Program

Retiree benefits, Savings Plans, Defined Contribution Pension Plan

Employee Discount

Eligible for annual bonus

Additional information

Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.

Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.

Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting . Additional information about the company can be found on , , , and .

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.