Client-Focused Service Specialist

Location: Southwestern Ontario

Join Sun Life as a Client-Focused Service Specialist, enhancing relationships while managing group benefits and installations. Experience a blend of office and remote work designed for your success.

In this critical role, you will be responsible for various aspects of client service and education within Sun Solutions & National Accounts, directly impacting the group benefits delivery. Your expertise will enable you to assist Plan Administrators, solve issues creatively, and actively engage in team initiatives. Your insights will help shape a more effective service delivery process.

Key Responsibilities:

• Proactively arrange service calls and client engagements

• Coordinate education sessions on benefits

• Update Plan Administrators on administrative practices

• Manage plan design changes and client implementation

• Share ideas to enhance team service strategies

Requirements:

• At least 2 years of experience in Group Benefits

• Strong client empathy with proven service excellence

• Independent and team-oriented approach

• Proficient in tools like Microsoft Word and Excel

• Willing to travel as needed

Your role will significantly improve client engagement and satisfaction at Sun Life.
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