Customer Service Receptionist

Contact Warrington has an opportunity for the right individual who shares our passion for providing excellent customer service in our office in Warrington Town Centre, 1 Time Square.

This is your opportunity to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We’re committed to delivering a quality service and we are looking for a talented, customer-focused team player to join us.

You’ll be involved in working with customers face‑to‑face at our reception, primarily from our business‑to‑business desk.

Contact Warrington is open from 8:30am to 5:00pm Monday to Friday, and you will be required to work flexibly between these times.

This is a fixed‑term position to 31 March 2027.

• Good communication and interpersonal skills
• Excellent organisational skills
• Excellent customer service skills, with previous experience in a busy customer services environment, dealing directly with members of the public
• The ability to provide a friendly, efficient service, at times under great pressure
• The ability to converse with colleagues, residents and representatives from other organisations at all levels
• Due care and consideration in supporting vulnerable people from varying backgrounds
• Commitment to equality and diversity
• Ability to converse at ease with customers and provide advice in accurate spoken English
• DBS clearance is required
• In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
• Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment

• 26 days annual holiday, increasing to 31 after 5 years of service (pro‑rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme
• Competitive salary

Warrington Borough Council is a Disability Confident employer.