Online Sales Operations Manager

Our client is a successful and growing online retailer seeking a Customer Operations Coordinator to support customers throughout the order journey. This is a fast-paced, customer-focused role where you will manage orders, liaise with suppliers and delivery partners, resolve queries and ensure an outstanding customer experience from purchase through to delivery.

• Processing and managing customer orders
• Responding to customer enquiries by phone and email
• Providing order and delivery updates
• Liaising with suppliers and logistics partners
• Resolving customer issues quickly and professionally
• Maintaining accurate customer and order records
• Supporting the smooth day-to-day running of the e-commerce operation
• Delivering exceptional customer service at every stage of the customer journey

• Previous experience within customer service, sales support, administration or operations
• Excellent communication skills
• Strong organisation and attention to detail
• Comfortable using business systems and Microsoft Office
• Positive, proactive and customer-focused
• Able to prioritise workload in a busy environment

• Competitive salary plus bonus
• Growing e-commerce business
• Friendly and supportive team
• Varied and rewarding role