Bilingual Claims Representative - Remote

Join our team as a Bilingual Claims Service Representative and work from anywhere in Canada. Provide exceptional service to policyholders reporting claims while ensuring timely follow-up.

This position offers full-time remote work with flexible hours on a rotating schedule. Candidates must be fully bilingual in French and English, with a strong customer service background. Individuals will handle insurance claims, review reports, and coordinate with adjusters and vendors to provide optimal service to clients.

Key Responsibilities:

• Review and document call reports for accuracy

• Provide personalized customer support during claims

• Arrange dispatch of adjusters as needed

• Field inquiries and direct them accordingly

• Maintain records of service issues and make recommendations

Requirements:

• Post-secondary education required

• Minimum 1 year in customer service or administration

• Knowledge of the insurance industry preferred

• Strong communication skills in both languages

• Excellent attention to detail

Utilize your bilingual skills and customer service expertise to support our clients in the claims process.
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