Bilingual Claims Service Representative, *Remote work

Bilingual Claims Service Representative (Remote) – Anywhere in Canada (Toronto, ON)

Compensation range: $35,200.00 – $48,900.00 annually

We have existing opportunities to add Bilingual Claims Service Representatives to our team! You will work in a remote-based environment providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Requirements for Remote Work

• High speed internet with minimum download and upload speed of 50 mbps.
• Shift work on a seven (7) day rotating basis with an 8 hour shift between 7 am and 12 am. Weekend shifts are mandatory.
• Full‑time position, 37.5 hours per week.
• Fully bilingual in French and English.

• Review call reports and ensure they terminate properly, then forward accurate and complete reports as required.
• Provide personalized customer service of the highest level.
• Arrange for dispatch of adjusters or vendor partners when required.
• Field and answer branch inquiries and administer to appropriate area.
• Maintain a database of service lapses, reference root cause, report trends and make recommendations to management.
• Review claim information to determine proper next steps for processing against client guidelines/service agreements.

• Post-secondary education required.
• Minimum of 1 year of customer service or administrative experience.
• Knowledge of insurance/service industry or related experience preferred.
• Strong computer and telephone skills with aptitude to learn.
• Effective communication skills, both written and verbal, in English and French.
• Attention to detail.

• Strong communication skills.
• Team player with commitment to quality and customer service.
• Excellent time management and organizational skills.
• Friendly manner.
• Ability to treat people with respect, instill trust and uphold organizational values.
• Sound judgment; ability to manage difficult customer situations, respond promptly to needs, solicit feedback to improve service, respond to requests for service or assistance.
• Ability to adapt to change, meet changing demands of the work environment, handle delays or unexpected demands.
• Dependability: follow instructions, take responsibility for actions and keep commitments.

• Competitive pay: $35,200.00 – $48,900.00 annually.
• Work‑life balance and remote work opportunities.
• E‑flex Benefits Program & Wellness Initiatives.
• Registered Retirement Savings Plan (RRSP) with 2% match.
• Training, career development, and employee recognition programs.
• Employee referral bonuses.

We welcome and encourage applications from people with disabilities. Accommodations are available on request throughout the recruitment and assessment process.