Remote Bilingual Call Center Representative

Location: Quebec City

Become a Bilingual Call Center Representative at MCI and provide exceptional service in English and German. Handle both inbound and outbound calls while assisting customers with their inquiries and account updates.

MCI, a premier Business Process Outsourcing company, seeks a Remote Bilingual Call Center Representative. The role requires fluency in English and German, alongside excellent interpersonal skills. You will manage customer interactions, document details accurately, and ensure compliance with company policies.

Key Responsibilities:

• Handle inbound and outbound calls in both languages

• Assist customers with billing and general inquiries

• Maintain accurate records of customer interactions

• Escalate complex issues to relevant departments

• Meet daily and monthly performance goals

Requirements:

• Must be 18 years or older

• High school diploma or GED required

• Bilingual fluency in English and German is mandatory

• Strong organizational and attention to detail

• Prior bilingual customer service experience preferred

Utilize your language skills to deliver outstanding service at MCI while working from home.
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