Bilingual Customer Service Specialist Remote

Enhance customer relationships as a Bilingual Customer Service Specialist with Medline Canada, working remotely across Ontario, Alberta, British Columbia, and Nova Scotia. Bring your exceptional communication skills to ensure top-notch service delivery.

In this full-time role, you will report to the Customer Service Manager and be responsible for engaging customers through various channels. The ideal candidate will have at least 2 years of experience in Customer Service and be fluent in both French and English. You will effectively resolve inquiries, while collaborating with team members to maintain superior customer relations.

Key Responsibilities:

• Engage customers via phone, email, and chat professionally

• Collaborate with colleagues to enhance service consistency

• Resolve customer issues with a focus on first-contact resolution

• Maintain product knowledge for accurate customer guidance

• Document interactions accurately in the CRM system

Requirements:

• Minimum 2 years in Customer Service

• High School Diploma or equivalent required

• Fluency in French and English is essential

• Strong problem-solving and organizational skills

• Proficiency in Microsoft Word and CRM systems

Utilize your bilingual skills in customer engagement and problem-solving to drive satisfaction within Medline Canada's healthcare service.
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