CS Uber Rides DACH Support Team

Join the Uber Rides DACH Support Team (German + English)

Are you passionate about helping people and solving problems?

We’re hiring German‑speaking Support Specialists to assist Uber drivers and riders across the DACH region (Germany, Austria, Switzerland). Work remotely from anywhere in Turkey and be part of a global success story!

Support Uber drivers and riders via inbound calls.

Resolve issues using provided procedures and knowledge base articles, or escalate when necessary.

Handle inquiries such as:

• Payment and account‑related questions.
• Route or fare reviews.
• Feedback or complaints about drivers/riders.
• Lost & found cases (helping passengers and drivers reconnect).

Ensure smooth experiences for both drivers and riders.

Remote work from anywhere in Turkey.

Competitive salary & bonuses earning up to ~43,000 TL/month with incentives.

International exposure supporting the German‑speaking market across Europe.

• Meal card allowance (4,500 TL).
• Private health insurance (Mapfre).
• Attendance & quality bonuses.
• Paid training to learn everything you need to succeed!

Net Salary: 33,000 TL.

Bonuses:

• Quality bonus: up to 10% (retroactive after training).
• Attendance bonus: 5,000 TL (full amount with no absences).

Meal Card (Sodexo/Pluxee): 4,500 TL allowance.

Private Health Insurance:
Provided (employee only; family can be added at extra cost).

Coverage:
Monday to Sunday, 11:00 – 21:00 (rotating days off).

Shifts:

• 11:00 – 20:00
• 11:00 – 21:00

Daily break: 75 minutes.

Weekly days off: 2 (variable).

Duration: 4 weeks (2 weeks training + 2 weeks nesting).

Schedule:

09:00 – 18:00.

Format:
Online via Zoom.

Paid training included!

• German:
  Native level.
• English: B2.
• Located in Turkey, able to work remotely.