Customer Support Team

Join the Media Markt / Imtron Customer Support Team (Dutch Speakers)

Do you speak Dutch at a professional level and want to work with one of Europe's largest technology retailers?

We're hiring Customer Service Representatives for Media Markt & Saturn (MMS) fully remote across Turkey!

• Support customers with inquiries such as:
  Nearest store locations, Online product returns, Complaints and issue resolution, Stock availability checks, Product reservation requests.
• Handle inbound calls (emails may be included later).
• Provide basic technical support when needed.
• Participate in team meetings, feedback sessions, and customer satisfaction initiatives.
• Enjoy career development opportunities: one-on-one sessions, mentoring, and promotion paths.

• Work from home anywhere in Turkey.
• Stable, long‑term project with low turnover and great team culture.
• Competitive salary & bonuses earning up to 51200 TL/month with incentives.
• Growth opportunities structured mentoring and support for your career.
• Extra perks team celebrations, recognition, and bonus rewards.

Net Salary: 42000 TL

• Attendance bonus: 5000 TL (with 100% shift compliance, valid until end of 2025).
• Quality bonus: up to 10% of salary.

Pluxee Meal Card: 4500 TL allowance.

Private Health Insurance:
Provided via Mapfre (employee only).

Shifts between 09:00 - 20:00 CET (summer hours; winter adds +1 hour).

• 09:00 - 18:00
• 10:00 - 19:00
• 11:00 - 20:00
• 12:00 - 21:00
• 13:00 - 22:00

Breaks: 1 hour daily (within 9-hour schedule).

Days off: 2 per week (Sunday fixed, second day variable).

Work on public holidays required (paid at 2x rate by law).

Duration: 2 weeks (weekdays only, weekends off).

Hours:

09:00 - 18:00 or 10:00 - 19:00.

Format:
Online.

Attendance is mandatory.

• Dutch (C1/C2) required.
• Solid computer skills (average or above).
• A smartphone (for secure VPN login verification).
• Ability to work remotely across Turkey.

Apply now and build your career with Media Markt & Saturn, a leader in consumer technology retail!