Bilingual Customer Care Representative Remote

Elevate your career with Waste Solutions Canada as a Bilingual Customer Care Representative, providing exceptional support in a remote environment. Engage with clients and vendors through calls, emails, and chats to deliver a seamless experience.

In this full-time role, you will be part of a dynamic team committed to customer satisfaction. Reporting to the CX Manager, your key responsibilities will involve effective communication and problem solving to meet client needs while maintaining detailed records in our custom CRM system.

Key Responsibilities:

• Respond promptly and professionally to inquiries via phone, email, or chat

• Resolve customer complaints efficiently and maintain positive interactions

• Schedule services and coordinate vendor bookings diligently

• Monitor service call progress and provide timely updates

• Collaborate with departments for seamless communication

Requirements:

• 3+ years in Customer Care or related role

• Proficiency in Microsoft Office Suite

• Proven client-focused problem-solving abilities

• Exceptional organizational and communication skills

• Fluency in English and French is an asset

Become integral to our team, enhancing client relationships and service delivery at Waste Solutions Canada.
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