Customer Service Representative- Remote

Customer Service Representative (Remote)

Location:

Remote (U.S.)
Type:  Full-Time
Anchor Utility helps multifamily property owners and operators simplify utility billing and expense management through technology, expertise, and exceptional service.
We're looking for a Customer Service Representative who is passionate about helping people and delivering an outstanding customer experience. If you enjoy solving problems, communicating with customers, and working in a fast-paced environment, we'd love to hear from you. Our Customer Service team plays a vital role in building trust with our clients and their residents by providing timely, accurate, and friendly support.

This posting mirrors the structure of the existing Rates Analyst posting while adapting it for the CSR role.
What You'll Do   Answer inbound customer calls, emails, and support tickets
Assist customers with utility billing questions, account maintenance, and payment inquiries
Resolve customer concerns while providing exceptional service
Research customer accounts and accurately document interactions
Process payments, forms, and service requests
Escalate complex issues to the appropriate internal teams
Maintain accurate customer records and follow up on outstanding requests
Collaborate with internal departments to ensure timely issue resolution
Meet departmental goals for quality, accuracy, and response times
Contribute to continuous process improvement and provide feedback to enhance the customer experience
What We're Looking For   1–2 years of customer service experience
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Comfortable navigating multiple computer systems and Microsoft Office
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Self-motivated with the ability to work independently in a remote setting
Commitment to providing exceptional customer service and building positive customer relationships

Preferred Qualifications   Experience in utility billing or the utility industry
Experience working in a call center or customer support environment
Experience using CRM or customer service software
Ability to work the  9:30 a.m. – 6:00 p.m. Pacific Time  schedule
Why Anchor?
Fully remote work environment
Collaborative and supportive team
Opportunities for professional growth and development
A culture focused on teamwork, innovation, and exceptional customer service
The opportunity to make a meaningful impact by helping customers every day

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