Service Manager

Join Our Team as a Service Manager at Rate Hawk! Are you passionate about travel and tech? Do you speak English fluently? We’re looking for a Service Manager to take care of our top B2B partners in Africa. If you love helping people, keeping things running smoothly, and turning clients into long‑term fans — we’d love to have you join our fast‑growing international travel‑tech company!

At Rate Hawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

• Support Our Top Clients:
  Be the go‑to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• Keep an Eye on Things:
  Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• Stay in Touch:
  Send regular updates to clients and check in to make sure they’re happy with how things are going.
• Track Performance:
  Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Be Their Voice:
  Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Work as a Team:
  Collaborate with ops, support, and tech teams to make service even better.

• Language
  
  Skills:
  
  Advanced level of English – you’ll need to speak and write fluently.
• Ability to work with tools:
  Comfortable with data and tools like CRM systems and dashboards.
• Quick Learner:
  Ability to grasp new information quickly and focus on results.
• Multi‑Tasker:
  Capable of juggling multiple tasks and handling stress with ease.
• Empathetic: A strong sense of empathy is essential.
• Travel Industry
  
  Experience:
  
  Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!).

• Remote Work:
  Work from the comfort of your home!
• Salary:
  Base payment + monthly bonus.
• Dynamic Team:
  Be part of a young and energetic group of specialists.
• Growth Opportunities:
  Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development:
  We support your growth through seminars, trainings, and conferences.
• Perks:
  Take advantage of corporate discounts on hotels and other services.

• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test:
  Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager:
  Another friendly chat.
• Interview results and offer!

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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!