Customer Care Advisor; Bilingual French​/English

Customer Care Advisor (Bilingual French/English) - Halifax, August 2026

Requisition

• Use product and service knowledge to lead interactions with Canadian Banking customers and offer valuable advice.
• Take inbound phone calls from customers and branches to provide useful information and ensure customer satisfaction.
• Identify customer banking needs, provide customized solutions utilizing available resources, and navigate multiple systems.
• Respond to complaints and guide customers through basic troubleshooting or setup processes.

• Passionate about customer service with experience in customer‑facing roles.
• Self‑directed, performance‑oriented approach with a natural curiosity for improving the customer experience.
• Proficient computer skills and ability to multitask across internal platforms while interacting with customers.
• High school diploma or recognized equivalent.
• Comfortable connecting with customers over the telephone to provide a personal experience and champion the Scotiabank brand.
• Fully bilingual in French and English.

• Employee banking fee privileges.
• Pre‑assigned personal days for personal and cultural commitments.
• Extensive suite of customizable benefits, including incentive plan, pension, employee share ownership, and RRSPs.
• Opportunities for long‑term savings through employee share program and RRSPs.
• Access to thousands of internal learning courses and Global Tuition Program.
• Position start date:
  July 13, 2026.
• Full‑time (37.5 hours) position.

Work schedules can be anytime within our hours of operation (24/7). Candidates are sought who can work shifts between 9 AM and 12 AM, with potential shift start times every hour from 9 AM to 4 PM (EST) and weekend availability. Regular, ongoing work schedules will be finalized approximately 4 weeks before the end of training.

Must be available to attend training for a total of 11 weeks.

If you meet a variety of criteria, which includes but is not limited to a private workspace and completion of mandatory learnings, you may qualify for a hybrid work arrangement.

5201 Duke Street, Halifax, Nova Scotia, Canada B3J 1N9

At Scotiabank, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL interpreter, or assistive technology) during the recruitment and selection process, please let our Recruitment team know.